We had an amazing time at Process Mining Camp this year. Whether you were with us in Eindhoven or joined us via the livestream, thank you so much for being there with us!

Practice talks

First, we heard from fellow campers who shared their process mining experiences from various use cases.

Gerardo Rodriguez Oviedo & Rafael Herrera Carpio from BAC in Costa Rica showed us how an initial one-man project can have a big impact. They created 4 million USD more demand deposits in just six months. The key for them was aligning objectives across business units from the customer perspective.

Lieven Bewaert from Atlas Copco in Belgium taught us that anyone can be an auditor by applying curiosity and critical thinking. His exploration uncovered a bug in the IT system and relieved an overloaded worker in the purchasing department.

Alexandros Kakakis from Online Dialog in the Netherlands took us through a website optimization project that went beyond a classical funnel view. The client wanted to understand the real customer journey paths on their site. The process mining analysis generated improvement ideas for AB Testing.

Ghada Zakhama & Caleb Borges from DHL Group in Germany showed us how their data analytics team supports other internal auditors at DHL. Reviewing data quality is as important as checking compliance to avoid the risks of bad service quality, contract penalties, and loss of reputation.

Aljoša Jankov from OTP Bank in Serbia analyzed the credit card transfer across multiple branches. He discovered that people filling in at different branches on different days caused delays in the process. Furthermore, a change in the IT system needs to remove duplicates to lighten the workload.

Erik Scroggs from Serco in the USA showed us how 100 RPA bots and 600 humans work hand in hand. Using process mining, Erik could improve the handover of work between robots and humans and quantify the benefit of automating further parts of the process.

→ Sign up for the camp mailing list here by the end of today to receive the public slides from the presentations tomorrow.

Discussion roundtables

Next, we sat together in small discussion roundtables to discuss our challenges with process mining.

For an easier start, we had curated the groups along themes such as healthcare, lean six sigma, and customer journeys based on the campers’ interests and backgrounds. However, the discussions quickly broadened and covered all kinds of challenges any process miner encounters.

Each group then dug deeper to uncover the underlying issues and causes. We organized them into data, process, and other challenges.

Finally, each group reported back by sharing their main takeaways from the discussion with all of us.

Evening

It was time to get some food and relax. We had the whole evening together to continue our discussions and learn from each other.

After dinner, we rolled out the bingo cards. We thought we had made answering some of the questions difficult or even impossible. I still can’t believe that Erik knew the first ten digits of Pi by heart. And who was it who had done process mining in secret? (Let us know where and how 😃)

With the motivation and combined smarts of our community from all over the globe, solutions were found very quickly. Thank you all for playing!

Hands-on workshops

The next day, we started fresh and got to work. In two hands-on workshops, we practiced creating a suitable data set and learned what to watch out for before analyzing the data in the process mining tool.

Hopefully, everyone learned something new. Some of you have taken their first process mining steps. Others have sharpened their skills and learned from each other.

Your training licenses are still valid until the end of August. So, you have all summer to revisit the exercises at your own pace.

Organizational best practices

In the third and final workshop, we revisited the remaining challenges from the first day and collectively captured best practices to address them.

There were a lot of useful and creative ideas. We also closed the loop by locating where they fit in the project cycle of the process mining methodology.

All together, we have been capturing use cases for process mining for well over a decade. This year’s talks, roundtables, and workshops make for some great additions to the community’s knowledge.

It was really fun to spend these two days with you all. Thank you!

What is next

In the upcoming Process Mining Café on Wednesday, 10 July, at 15:00 CEST (Check your timezone here) we will review the learnings from this year’s Process Mining Camp. Come join us!

As always, there is no registration required. Simply point your browser to fluxicon.com/cafe when it is time. You can watch the café and share your thoughts while we are on the air, right there on the café website.

If you want to be reminded, you can:

• Add the time to your calendar
• Sign up for the café mailing list to receive an email one hour before the session starts

— See you at the café!

Process Mining Camp starts tomorrow — We can’t wait to see you all in Eindhoven!

For those of you who are going to join us here, you are in luck: We believe that this will be our best camp ever, with two full days of process mining practice talks, roundtable discussions, intensive workshops, and lots of time with your fellow process mining campers!

For those of you who can’t join us in person, here is the next best thing: Join us around the globe for a livestream of this year’s practice talks on Thursday, June 13! Take a peek through the cracked doors of our campsite, and learn about what our speakers have experienced.

Note that we can’t take questions¹, and while we try to give you a great experience, we cannot guarantee a perfect view — After all, camping is a contact sport, and we usually have our hands full with making sure that everything’s perfect for the people in the room. But we hope that you’ll join us here in spirit, that you have a good time, and of course that you can make it next year!

To watch our livestream, simply go to processminingcamp.com tomorrow, June 13th, at 13:00 CEST (check your own timezone here). No registration is needed. You will be able to watch the livestream right there.

— See you all tomorrow!

You can now watch the video recordings from last year’s camp. If you have missed them, here is the first talk by Eric N. Kildea from Radwell in the United States, the second talk by Stefan Wick from the Universitätshospital Zürich in Switzerland, the third talk by Xhentilo Karaj from Euroclear in Belgium, and the fourth talk by Franck Diafouka, Ruth Zonanashvili, and Mithra Gruber from the European Medicines Agency in the Netherlands.

Our fifth and last speaker was Vanessa Schindler from T4media in Germany. Vanessa showed us what process mining adds to her toolbox as a customer journey analyst. Of course, she still uses web analytics tools like Google Analytics, but process mining helps her focus on the user’s actual behavior. Technically, the data is available without any problems: The Case ID is the user on the website, the Activity is the website’s page name, and the Timestamp is the time of the visit. What is difficult is the complexity of the user journeys: The data needs to be simplified to answer targeted questions. Watch Vanessa’s talk to see how you can better understand the customer journey based on process mining.

For this year’s camp, this is your last chance to get your ticket here.

— See you all in Eindhoven this Thursday!

You can now watch the video recordings from last year’s camp. If you have missed them, here is the first talk by Eric N. Kildea from Radwell in the United States, the second talk by Stefan Wick from the Universitätshospital Zürich in Switzerland, and the third talk by Xhentilo Karaj from Euroclear in Belgium.

Our fourth speakers were Franck Diafouka, Ruth Zonanashvili, and Mithra Gruber from the European Medicines Agency in the Netherlands. Franck shared their experience from establishing a working group on process mining across different EU organizations. Ruth explored process mining for risk assessments. Mithra then connected the various stakeholders of process mining to challenges beyond technical aspects. For example, ethical considerations are essential to avoid staff discrimination by colleagues or management. Furthermore, data protection and privacy must be ensured to comply with EU DPR and other legislation. Watch Franck’s, Ruth’s, and Mithra’s talk to see what it looks like to work on process mining at the European Union.

For this year’s camp, you can get your ticket here.

— See you all in Eindhoven on 13 June!

You can now watch the video recordings from last year’s camp. If you have missed them, here is the first talk by Eric N. Kildea from Radwell in the United States and the second talk by Stefan Wick from the Universitätshospital Zürich in Switzerland.

Our third speaker was Xhentilo Karaj from Euroclear in Belgium. Xhentilo walked us through the phases of an internal audit with process mining. In each phase, Xhentilo examines the challenges and opportunities that process mining brings compared to the classical audit approach. For example, traditionally, the analysis in the Fieldwork phase is based on samples and interviews. In contrast, auditors can use process mining to test the entire data population. In the Clearance phase, process mining changes the relationship with the auditee due to fact-based observations. Watch Xhentilo’s talk to see how a process mining project in audit looks like step by step.

For this year’s camp, you can get your ticket here.

— See you all in Eindhoven on 13 June!