We see this frequent mistake people make when they analyze bottlenecks: They look at the average delays in the process. The problem with that is that some of the discovered process paths can be quite low-frequent. So, you run the risk of focusing on an area in the process that will not have a big impact when you improve it.
In this 3-minute video, we demonstrate how to alleviate this problem by combining the total duration with another metric, such as the mean duration, as a secondary metric in Disco.
Anne Rozinat
Market, customers, and everything else
Anne knows how to mine a process like no other. She has conducted a large number of process mining projects with companies such as Philips Healthcare, Océ, ASML, Philips Consumer Lifestyle, and many others.
info@fluxicon.com