Process Mining Camp 2022: VolkerWessels Telecom

To get ready for Process Mining Camp on 21 June this year, we are sharing the recordings from last year’s camp with you. Watch the talks of Machteld and Marianne from the Dutch Police, Sjoerd from AGCO Finance, and Beth from CorVel if you have not seen them yet.

The fourth speaker at Process Mining Camp 2022 was Robin Schouten from VolkerWessels Telecom in the Netherlands. Watch Robin’s talk to see how he calculates the First Time Yield (FTY) for his quality measurement.

Making the business case with process mining and Lean Six Sigma

VolkerWessels Telecom designs, builds and maintains telecommunication networks. Quality and timeliness are essential when delivering these network services to their customers.

Robin is a Lean Six Sigma green belt. In his talk, Robin shows how Lean Six Sigma professionals can benefit from including process mining into their toolbox. He examines classical Lean Six Sigma tools next to their corresponding process mining analyses and shows how they supplement and complement each other.

He demonstrates how he calculates the First Time Yield (FTY) and uses the statistical tools of Lean Six Sigma to determine the statistical significance of the discovered bottlenecks. With the combination of both approaches, process mining and Lean Six Sigma, you can create a detailed business case for your improvement opportunities.

Process Mining Camp 2023 takes place on 21 June in Eindhoven and we have a fantastic program for you. Get your ticket here!

Anne Rozinat

Anne Rozinat

Market, customers, and everything else

Anne knows how to mine a process like no other. She has conducted a large number of process mining projects with companies such as Philips Healthcare, Océ, ASML, Philips Consumer Lifestyle, and many others.