For our upcoming Process Mining Café, we have invited Hanna Nesterenko from UkrSibBank BNP Paribas Group in Ukraine.

Hanna works at a bank with different processes. For example, there are multiple regions, products, or types of clients. From afar, the processes look the same, but some details make them different.

So, how can we best compare these processes? In the café, we give examples and discuss best practices. Join us!

The café takes place this Wednesday, 26 March, at 15:00 CET (Check your timezone here). As always, you don’t need to register. Point your browser to fluxicon.com/cafe when it is time.

Sign up for the café mailing list here to receive a reminder one hour before the session starts. Or add the time to your calendar if you don’t want to miss it.

At this year’s Process Mining Camp on 14 – 16 May you are going to meet process miners from all over the world. Sharing experiences with your peers, and getting inspired from what they are doing, is a big part of why we get together as a community.

However, hearing and talking about process mining is not enough. To truly master it, you need to apply it yourself, hands-on. Even things that you thought were simple often turn out to be more nuanced and complicated than you thought. The way to becoming an expert is by trying, failing, retrying another way, and learning from the experience.

Practice makes perfect. Therefore, on the final day of camp, you will follow a sequence of three workshops that let you apply process mining, help you to recognize road blocks, and teach you how to resolve them. Each workshop focuses on one particular aspect of process mining, and they fit together perfectly to give you the complete picture.

What makes the workshops at camp special:

• You work on concrete, realistic scenarios. We designed these workshops specifically to speed up your learning process. They are based on real-life data sets, and they present the same challenges that you encounter in your own process mining projects.

• Benefit from tight feedback loops. During the workshops, you work independently in small groups but are supported by our expert guidance at each step of the way.

• You will be challenged regardless of your current level of expertise. Our workshops are based on real-life cases. They span the gamut from the basics to advanced exercises, in such a way that learners of all stages will take away something new.

• You get direct experience with the three most important aspects of process mining. The workshops cover data, analysis, and organizational skills to help you become a better process miner all around.

→ Sign up for a process mining experience that you can get nowhere else!

Here are some more details about the three workshops on the last day of camp:

Workshop 1 · Discovery and Analysis

Before you can answer your questions about a process, you first need to fully understand it. What is the regular flow, and where are the deviations? Where does the process begin, and where does it end? Once you start analyzing, you will find that you need to refine your initial analysis questions. And eventually, you want to develop ideas for improvements and make projections about the likely effects of these process changes. How exactly do you do all this?

In this workshop, you are going to practice hands-on on a real-life data set. In a series of exercises, you will explore layers of the process in an iteration of discovery, question, and analysis cycles. For each task, we show the resolution and discuss alternative solutions in the group.

Workshop 2 · Data Skills

Data preparation is not something that you can just outsource to IT or data experts in your organization. There are various choices to be made which directly influence the types of analysis you can perform later. Therefore, you need to have a seat at the table and guide the data preparation steps, even if you don’t execute them yourself. But what exactly do you need to pay attention to?

In this workshop, you take a deep dive into the world of data extraction and preparation. You go beyond the fundamentals of case IDs, timestamps, and activities and practice your process mining data skills from all the relevant angles. Based on real-life data sets, you will create event logs for different perspectives and evaluate their data quality so that you know how reliable the data is.

Workshop 3 · Organizational Best Practices

How do you translate process mining insights into changes in your organization? How do you make sure that the improvements stick? And how do you develop your process mining projects into a routine and general practice? The challenges for process mining are not only about technical skills. You also need to take strategic and cultural factors into account.

There is no simple recipe for making process mining successful. However, many different lessons can be derived from both successes and setbacks. By now, we have all been talking about these challenges and our experiences for two days — in the discussion groups, over dinner and drinks, in the breaks, and during the workshops.

In this last workshop, we take a step back and collect what we have learned. You will leave camp with new ideas that you can apply right away.

→ Get your ticket now to join us at this year’s Process Mining Camp! We can’t wait to see you all in Eindhoven in May.

In last week’s Process Mining Cafe, we talked about clickstreams. Clickstreams are the digital traces that visitors leave when they navigate through a website. This data can be analyzed with a process mining tool to understand the journeys customers take on the website. As a result, the website can be made more effective or user-friendly.

Our guest was Irene Strikkers, who told us about her experience of a recent clickstream analysis project. We discussed why the funnels of traditional web analytics are not enough to understand behavior. Do you want to know what exactly process mining adds to a clickstream analysis? Watch the recording of the café here and find out — A big thanks to Irene and to all of you for joining us!

Contact us anytime at cafe@fluxicon.com if you have questions or suggestions about the café.

Have you seen that the Process Mining Café is also available as a podcast? So, if you prefer to listen to our episodes in your favorite podcast player, you can get them all here.

Sign up for our café mailing list and the YouTube playlist, follow Fluxicon on LinkedIn, or add the café calendar to never miss a Process Mining Café in the future.

One powerful aspect of process mining is that you can shape the process view how you need it. For example, when you trim a process, you “cut out” just the part of the process that you want to focus on during your analysis.

But be careful, though! There are nuances in how exactly you want to place your cut. Watch this 3-minute video to learn how to trim your process in Disco.

Customer journey analyses are one of the most interesting use cases for process mining. While classical web analytics limit themselves to plain statistics such as the number of page visits, deeper insights require an analysis of the browsing behavior of the customers on the website.

But how exactly do you do this? For our upcoming Process Mining Café, we have invited Irene Strikkers to tell us about her recent clickstream analysis project. Join us!

The café takes place tomorrow, Tuesday, 25 February, at 15:00 CET (Check your timezone here). As always, you don’t need to register. Point your browser to fluxicon.com/cafe when it is time.

Sign up for the café mailing list here to receive a reminder one hour before the session starts. Or add the time to your calendar if you don’t want to miss it.