In last week’s Process Mining Café, Hugo Verver walked us through the analysis of the complaints process at the Dutch health insurance provider VGZ.

As the data analyst, Hugo could use process mining to bring a fact-based view of the process to the subject matter experts. But he also needed to protect them from jumping to conclusions too early when the data was not good enough yet. He takes us through his process of assessing the data quality and the steps to make it fully usable.

You can now watch the recording here if you missed the live broadcast or want to re-watch the café. A big thanks to Markus, Eric, Alex, Niek, Willem, and Tina for their excellent questions. And thanks again to Hugo and all of you for joining us!

Links

Here are the links that we mentioned during the session:

• Previously, Roel and Wesley combined process mining with Lean methods at VGZ

• Léonard Studer talks about analyzing the building permit process at the City of Lausanne

• Tina asked about the process for discovering data quality. We recommend this data quality checklist as a starting point

• Process Mining Café about customer journeys

Contact us anytime at cafe@fluxicon.com if you have questions or suggestions for the café.

Have you seen that the Process Mining Café is also available as a podcast? So, if you prefer to listen to our episodes in your favorite podcast player, you can get them all here.

Sign up for our café mailing list and the YouTube playlist, follow Fluxicon on LinkedIn, or add the café calendar to never miss a Process Mining Café in the future.

A new year has started. And with it, our new training season! Perhaps you want to make 2024 the year you get serious about bringing the magic of process mining into your organization?

Of course, process mining is not actually magic. It is hard work that requires a smart human analyst to interpret what they are seeing. But it surely just looks like magic, and you will be able to dazzle others and have exciting new perspectives on your business processes.

At Fluxicon, we have more than 20 years of experience with process mining. We use that knowledge to build the best process mining software for professionals. We are also busy capturing the best practices in our process mining book and shaping the process mining methodology together with all of you in our annual Process Mining Camps and the monthly Process Mining Cafés.

But the most direct way to benefit from our experience is to join one of our hands-on trainings. Here is what you need to know about our process mining trainings:

• Our trainings are live. This means that the lessons are not pre-recorded. Instead, you join the teacher and the other participants in interactive web meetings.

• The groups are deliberately small. So, you can be sure to be able to bring in your own topics. You will also learn from the questions of your peers, who often have a different perspective than you.

• Our trainings are really practical. You will learn all the essential concepts of process mining in practice. This training will give you the basis to use the full potential of process mining in your work.

• No prior knowledge is required. We will start from scratch, so don’t worry if you are totally new. But even if you already have some experience with process mining you will benefit, because there is a lot to know!

• The training does not end after two weeks. We meet with the same training group after 1-2 months to discuss the first results. Afterwards, we stay in contact and keep supporting you on your process mining journey.

Dates

Each training consists of four two-hour sessions over the course of two weeks. In between the sessions, there are exercises to apply what you have learned.

The next available training dates are (click on the link and scroll down to enroll):

• March 2024 Training: Mo 11 March, Thu 14 March, Mo 18 March, and Thu 21 March from 15:00 until 17:00 CET each day.

• May 2024 Training: Tue 21 May, Thu 23 May, Mo 27 May, and Thu 30 May from 15:00 until 17:00 CEST each day.

• July 2024 Training: Mo 15 July, Thu 18 July, Mo 22 July, and Thu 25 July from 15:00 until 17:00 CEST each day.

• September 2024 Training: Mo 16 September, Thu 19 September, Mo 23 September, and Thu 26 September from 15:00 until 17:00 CEST each day.

• November 2024 Training: Mo 18 November, Thu 21 November, Mo 25 November, and Thu 28 November from 15:00 until 17:00 CET each day.

We hope you have had a great start to the new year! As for us, we are excited to continue our Process Mining Café series. In its laid-back format, the café allows us to take the time to talk through a broad range of process mining topics. And we love doing it together with all of you.

The next café takes place already this week on Wednesday. Rudi and Anne talk with Hugo Verver from the health insurance provider VGZ. We will talk about his analysis of the complaints process and specifically focus on his perspective as a data analyst. In which phases was it crucial for him to interact with the subject matter experts and change managers? How did he embed process mining in his day-to-day work, and what did he learn from it? Stay tuned for some impressive before and after pictures!

Join us on Wednesday, 24 January, at 15:00 CET! (Check your timezone here). As always, there is no registration required. Simply point your browser to fluxicon.com/cafe when it is time. You can watch the café and join the discussion while we are on the air, right there on the café website.

Sign up for the café mailing list here to receive a reminder one hour before the session starts.

Tune in live for Process Mining Café by visiting fluxicon.com/cafe on Wednesday, 24 January 2024, at 15:00 CET! Add the time to your calendar if you don’t want to miss it.

In this year’s last Process Mining Café, we discussed Activity-based Costing (ABC) with Willem Glasbergen.

In ABC, indirect costs are tied back to products and services. For example, if you have a maintenance expense of 500 Euros after 1000 hours for a machine in a production process, you can allocate 50 Cents (500 / 1000) extra costs per machine hour.

If you combine ABC with process mining, you can allocate costs to activities in your processes and evaluate “buckets of cases” according to their costs for the organization. For example, in service processes, indirect costs are often the salaries of the employees working in the process. Considering these costs for your process mining analysis can help improve your process in the right direction. Willem and Anne showed how this works based on a concrete example.

You can now watch the recording here if you missed the live broadcast or want to re-watch the café. Thanks again to Willem and all of you for joining us!

Links

Here are the links that we mentioned during the session:

• Lucy Brand-Wesselink’s presentation at Process Mining Camp 2016

• Activity Cost Driver in ABC: https://www.investopedia.com/terms/a/activity-cost-driver.asp

• “Buckets of cases” can be segmented explicitly or based on the behavior in the process

• The 2017 BPI Challenge Loan Application Data Set was used as an example in the demo

• Willem’s Cheat Sheet with the steps that he follows in his approach when combining ABC with process mining. Let him know if you have questions or feedback!

Contact us anytime at cafe@fluxicon.com if you have questions or suggestions for the café.

Have you seen that the Process Mining Café is also available as a podcast? So, if you prefer to listen to our episodes in your favorite podcast player, you can get them all here.

Sign up for our café mailing list and the YouTube playlist, follow Fluxicon on LinkedIn, or add the café calendar to never miss a Process Mining Café in the future.

In this week’s café, we are taking a closer look at Activity-based Costing (ABC).

Already in 2016 at ALFAM, our guest Willem Glasbergen combined process mining with Activity-based Costing. In the café, he tells us what you need to pay attention to when you apply process mining with ABC. We will also discuss a concrete example together based on Willem’s approach. Join us!

The café takes place this Wednesday, 13 December, at 15:00 CET! (Check your timezone here). As always, there is no registration required. Simply point your browser to fluxicon.com/cafe when it is time. You can watch the café and join the discussion while we are on the air, right there on the café website.

Sign up for the café mailing list here to receive a reminder one hour before the session starts.

Tune in live for Process Mining Café by visiting fluxicon.com/cafe on Wednesday, 13 December 2023, at 15:00 CET! Add the time to your calendar if you don’t want to miss it.